Ratings on Customer Services for PC Dreams Singapore Part 2

Great services provided by PC Dreams. But wasn't that happy with the pricing though and it's partly my fault. Saw on the Facebook page that they were running a promotion of refreshed laptops and the ASUS UX305UA caught my eye at $1,099. So I went down and traded in my laptop and asked them about the promotion. I didn't see that the promotion was only until 24th August and I went at 25/26? can't remember the exact date so the price is back to $1,199. The salesman there was kind enough to drop the price to $1,129 and I bought it. 1 - 2 weeks later, I saw the price back to $1,099 again and I only have myself to blame for being so "kan jiong". Fast forward to COMEX, the price dropped to $999! This time round I was pretty angry, and it's not PC Dream fault. It's my fault for buying it right before COMEX. I was just unlucky to get the model that dropped so much in price. But the staff there is really friendly. Definitely will purchase my next laptop from PC Dreams again but this time round not right before any of the PC Show

I must say the attention and service you get at the Laptop General Hospital outlet in Funnan is simply outstanding. I found myself surrounded by really helpful staffs who did everything they could to repair Mac Pro and use my warranty coverage. When I first got there I knew they were going to help me. They also called me a few times during the week to update me on every move. I am sure my Mac wouldn't be alive today if it wasn't because of their experts who agreed on inspecting the Mac right after the incident. Thank you so much for all you have done. I will surely come back if I ever need to.

Hi, I was at PC Dreams (Sim Lim outlet) where Wai Keong (WK) was serving me at around 2pm today. Although there were 2 other customers before me, he acknowledged my presence and assured me that he would attend to me when he has finished attending to the 2 other customers.

I didn't have to wait for long before WK attended to me. I spoke to him on the specs that I was looking for and the type of work that I will need from a laptop and WK gave me a good recommendation which was coincidentally the Dragon Eyes laptop that was on promo. Good price for a monster laptop, plus excellent service I must say. He was very amiable and friendly and related about the upcoming PC trends as well as patiently setting up my laptop and customising it to fit my liking when I told him that I prefer to stick to the Windows 7 interface instead of Win8.

Coming from a former service staff myself, I say this guy deserve a pay raise!

I had an excellent experience with PC Dreams Laptop Hospital service this morning. Last week, I tried to turn on my computer, it just did not boot up or start at all. I tried a couple of times with the same result. Then I brought the laptop to Laptop Hospital this morning. Johnson, the staff who attended my issue, was courteous and professional. He simply removed my battery, pressed the start button for a couple of seconds, then he plugged in my power adapter. Voila, it started to boot up again. And, when I asked how much for the service. He simply said, the service was free! What a great and professional service!

Shout out to Laptop General Hospital, just had my laptop serviced with the something spa package, cleaning the fan and getting new thermal paste. My laptop fan was loud and noisy before and it came back totally chillaxing. Some of the keys did not work after the service so I sent it back in, the Filipino sounding service guy replaced my keyboard with no charge. It's good that they admit the fault and promptly fix it. Awesome customer service.